Frequently asked questions

MySDAmanager is Australia's only purpose-built SDA property management platform. It replaces spreadsheets, shared drives, and generic NDIS tools with one system for properties, participants, compliance, payments, and documents.

SDA and SIL providers managing 5-50 properties across Australia. If you manage specialist disability accommodation and need to stay audit-ready, MySDAmanager was built for you.

ShiftCare is a rostering tool. Brevity is a billing tool. Neither manages SDA properties, dwellings, owner reporting, or SDA-specific compliance. MySDAmanager is the only platform purpose-built for SDA property management.

Our document management system with automatic expiry tracking, version control, and audit indexing. Every consent form, certification, and compliance document is AES-256 encrypted and instantly retrievable for audits.

An automated alert system that monitors every document expiry, plan renewal, and certification deadline across your entire portfolio. Alerts at 90, 60, and 30 days so nothing slips through the cracks.

Yes. Incident reports can be filed offline with photos and automatically sync when connection is restored. Perfect for field staff in areas with poor connectivity.

Yes. One click generates a complete 7-section NDIS audit evidence pack covering certifications, incidents, complaints, participant plans, document expiry, and audit log integrity.

Yes. SDA payments, RRC contributions, and provider fees sync to Xero in one click. We also support Google Calendar and Outlook Calendar integration.

Plans start at $499/month (Starter, up to 10 properties). Professional is $899/month (up to 25 properties). Enterprise is $1,499/month (up to 50 properties). All plans will include a free trial at launch.

We'll offer a free trial at launch. Join the waitlist at mysdamanager.com/register to be notified.

Yes. Upgrade or downgrade anytime from your settings page. Changes take effect at your next billing cycle.

We accept all major credit and debit cards via Stripe. Australian bank transfers available for annual plans.

There's no mandatory setup fee. You can set everything up yourself at no extra cost. If you'd like a head start, we also offer an optional onboarding service where our team configures your properties, participants, and compliance for you, so you're getting full value from day one. Just get in touch if that's of interest.

Cancel anytime from your settings. Your data remains accessible for 30 days after cancellation. You can export all your data at any time.

Yes. We use AES-256-GCM field-level encryption for sensitive data (NDIS numbers, dates of birth, emergency contacts, bank details). HMAC-SHA256 blind indexes enable search without decryption.

All sensitive data is encrypted at rest with AES-256-GCM. We comply with Australian Privacy Principles (APPs) and NDIS Practice Standards, with immutable audit logging, role-based access control, and a Notifiable Data Breach response plan under Part IIIC of the Privacy Act.

Yes. TOTP-based MFA via Google Authenticator or Authy, with backup codes. Automatic screen lock after inactivity.

Access is controlled by role-based permissions. Five roles (Admin, Property Manager, Staff, Accountant, SIL Provider) with granular access controls on every API endpoint.

We maintain a Notifiable Data Breach (NDB) response plan under Part IIIC of the Privacy Act. Our immutable audit trail and SHA-256 hash chain ensure complete chain of custody.

Most providers are up and running within 15 minutes. Our onboarding wizard guides you through creating your first property and adding participants.

Yes. Import properties, participants, and documents from CSV files during onboarding.

No. MySDAmanager is designed for SDA providers, not IT teams. If you can use email, you can use MySDAmanager.

Every plan includes access to our help guides built into the platform. Enterprise plans include dedicated onboarding support.

Yes. MySDAmanager is cloud-based with real-time sync. All team members can work simultaneously.